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Shipping & Returns

Shipping Policy

Shipping is generally provided via UPS and computed on size, weight and destination.

Expedited shipping can be arranged by special request for an additional fee.

We recommend including your telephone number with your order to avoid shipping issues and delays. This will also help with any customer service issues that may arise.

Payment Policy

At the present time, we use PayPal as our primary payment method. Using your PayPal account will entitle you to PayPal's Buyer Protection as an added layer of confidence and security. You may use the PayPal gateway as a guest with your credit card only, however the Buyer Protection only applies to a verified PayPal account. MicroChip Music has been using PayPal for both selling and purchasing over the past 10 years and has found it to be the most reliable and trusted way of doing business on the Internet from both the buyer and seller's perspective. If you don't yet have a PayPal account, we highly recommend opening one.

Returns Policy

Online Store returns are handled individually by circumstance and are subject to a 15% RESTOCK FEE unless the error or problem is on the part of MCM or the Warehouse. Items damaged in shipping will be resolved through the carrier and must be reported immediately. Except for buyer remorse, we will do our best to make the problem right. ANY request for return MUST be submitted within 3 days of the item receipt. Returns must be shipped in original packing material to the address provided with the RMA (Return Merchandise Authorization). Any items shipped without RMA will be rejected. Returns will be for store credit only unless deemed otherwise.

MCM eBay transactions have a NO RETURNS policy outside of damage or PayPal Buyer Protection.

MicroChip Music appreciates your business and agreement to our policies.

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